Knowledge Management Defined (On Demand Recording)
In this 13-minute, on demand webinar, Lynda Braksiek, Principal Research Lead, Knowledge Management, discusses the definition and importance of Knowledge Management (KM) and its role in solving business problems. She highlights the benefits of effective KM, such as reducing operational costs and improving customer satisfaction, and addresses challenges like knowledge gaps and bottlenecks. Lynda also explores sources of critical knowledge, explains various KM approaches, from self-service tools to facilitated workshops, and shares enduring lessons for effective KM, emphasizing the need to focus on real business issues, communicate roles, scale best practices, and measure value.
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