In APQC's 2013 Transferring and Applying Critical Knowledge Best Practices Study, we isolated three questions that influence the level of central planning applied to the capture and transfer of critical knowledge:
- How easily can the knowledge be put into documents or other explicit formats?
- To what extent does the organization know who will need the knowledge in the future?
- How quickly is the knowledge evolving or changing?
This article explores these questions and how they impact decisions at the best-practice organizations.