Subject Matter Experts Play a Key Role in KM

Published On:
August 29, 2025
Authored By:
APQC
Members-Only Content:

As organizations embrace AI and digital transformation, subject matter experts (SMEs) are becoming essential partners in preserving institutional knowledge and driving KM success. This article explores how SMEs contribute to content quality, knowledge sharing, and strategic alignment across the enterprise.

Topics Include:

  • The evolving role of SMEs in KM programs and digital initiatives
  • How organizational culture influences SME engagement
  • SME contributions to AI, content validation, and knowledge transfer
  • Strategies to empower and support SMEs in KM efforts

View the full article and learn how to unlock the full value of your organization’s expert knowledge.

Also found in People of KM: The Future of KM Roles & Expertise
Type:
Articles
Topics:
Knowledge Management, KM Change Management, KM Communication, KM Roles, Governance, and Leadership, KM Strategy
Tags:
Artificial intelligence (AI)

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