Structure and Staffing of Best-practice KM Programs

Published On:
June 12, 2015
Authored By:
Members-Only Content:

These slides show how 11 best-practice organizations structure and staff their knowledge management (KM) programs. These organizations were identified as best-practice through APQC's award-winning collaborative benchmarking methodology, which includes a multistep screening process, quantitative data assessment, and site visits.

The best-practice organizations examined here include:

  • Accenture,
  • EY,
  • Kraft Foods Group Inc.,
  • Lloyd's Register: Marine,
  • Lockheed Martin,
  • MetLife,
  • MWH Global,
  • Nalco,
  • U.S. Department of State, and
  • Wipro.