From Serendipity to Strategy: The Accidental Knowledge Manager

Published On:

August 21, 2025

Authored By:

APQC

Public Content:

In this inspiring interview, Kim Glover, Director of Change Management and Communications at TechnipFMC, shares her unexpected path into knowledge management and how she transformed KM from a behind-the-scenes function into a strategic business enabler. Her story highlights the power of partnerships, emotional intelligence, and lifelong learning in shaping KM success.

Topics Include:

The evolving role of KM and its connection to change management and communications
Building strategic partnerships across disciplines to elevate KM
Key skillsets for future KM professionals
The importance of experts and communities of practice in sustaining KM

Read the full article and discover how one leader turned accidental KM into intentional impact.

Type:

Articles

Topics:

Knowledge Management, KM Change Management, KM Communication, KM Strategy, KM Tools and Approaches

Related Resources

KM Essentials: Introduction to Knowledge Management

APQC's Knowledge Management FAQs

Knowledge Management Engagement and Culture FAQ

Knowledge Retention & Transfer FAQ

Research Insights: The Evolution of KM Amid Rising Business Expectations

Communities and Networks FAQ

Knowledge Management Strategy and Program Development FAQ

Understanding Mentoring and Peer-Based Knowledge Transfer

Understanding Knowledge Loss

Understanding Internal Best Practice Transfer

Now in the Resource Library: Knowledge Management

KM Essentials: Change Management