Promoting KM and Making It Stick in the Software and Telecommunications Industries

Published On:
January 9, 2019
Authored By:
APQC
Member Only Content:
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In 2018, APQC surveyed 374 knowledge management leaders about the engagement challenges they face and how they handle communications, training, rewards, integration, and feedback for their KM programs. This report summarizes the research results for the software and telecommunications industries.