Profile of a Contact Center Agent

Published On:
April 21, 2014
Authored By:
APQC
Member Only Content:
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 With the growing trend of customer-centricity, contact centers and their agents have a strategic role within the organization to deliver value and improve the customer experience.   The following infographic highlights a few key metrics on the characteristics of a contact center agent (e.g., salary, training, and tenure) across all industries.