Profile of a Contact Center Agent

Published On:
April 21, 2014
Authored By:
APQC
Members-Only Content:

 With the growing trend of customer-centricity, contact centers and their agents have a strategic role within the organization to deliver value and improve the customer experience.   The following infographic highlights a few key metrics on the characteristics of a contact center agent (e.g., salary, training, and tenure) across all industries.

Type:
Infographics
Topics:
Customer-focused Processes and Functions, Customer Support, Customer Satisfaction, Customer Relationship Management, Customer Complaint Handling, Contact Centers, Call Centers

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