Passing the Torch at TechnipFMC: A Seven-Step Process for Knowledge Transfer

When employees retire or move on from critical roles, what happens to their expertise? This question continues to gain increasing importance as organizations see accelerating rates of turnover due to shifts in the business environment and demographics. In fact, “transferring expert knowledge” has ranked in the top three priorities for KM teams for several consecutive years, including 2025 according to APQC’s annual KM Priorities and Trends report. 

At TechnipFMC, this challenge became a catalyst for developing a repeatable and human-centric approach to knowledge transfer (KT). KM Program Managers Tamara L. Viles and Adrian Villarreal provided APQC’s 2025 Conference participants a practical roadmap to structure their organization’s KT capabilities, including templates, processes, and lessons learned from their own implementation in a global enterprise.