Next-generation Communities of Practice: Financial Services Organization Case Study

Published On:
July 10, 2017
Authored By:
APQC
Members-Only Content:

This case study describes how a mid-sized financial services organization expanded its community of practice program to the enterprise level while maintaining the program’s successful features, including purpose-driven charters, well-defined roles, and ongoing support and engagement from the KM core team.

Also found in Next-Generation Communities of Practice
Type:
Case Study
Topics:
Knowledge Management, KM Tools and Approaches, Communities and Networks
Industries:
Financial Services/Banking

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