More Than Buzzwords: Chatbots and AI for Everyday KM Wins
Terms like artificial intelligence, chatbots, and machine learning are hot topics in today's tech world. But non-techies can also use AI and chatbots to improve process and knowledge management, productivity, and customer engagement. In this presentation, AtBot VP of Client Engagement Matt Wade outlines chatbot architecture best practices, practical natural language processing, question-and-answer services, use cases, and how a chatbot can complement your existing KM strategies..