Measuring the Impact of Knowledge Management (Best Practices Report)

Published On:
September 19, 2003
Authored By:
APQC
Member Only Content:
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Ensure that your KM initiatives support organizational goals and are grounded by meaningful measures that lead to better outcomes and broader application. Discover the critical missing link necessary to sustain and justify knowledge management efforts in Measuring the Impact of Knowledge Management.

Included are in-depth case studies of Caterpillar, Ford Motor Company, Halliburton, IBM, and Schlumberger.