Making KM Agile at BUPA Health Insurance
What do you do when KM suddenly appears on a major business transformation roadmap? In this presentation, Bupa Health Insurance’s Knowledge Solutions Manager Sharon Hayward describes her KM team’s embrace of Agile methodology and its transformation from a responsive back-office function to a forward-thinking business enabler. The presentation covers how BUPA:
- Adopted full-scale Agile processes for KM technology and content development
- expanded its focus from content to a more holistic view of knowledge processes and engagement
- Transformed its KM team to embrace new capabilities, services, and skills