Knowledge Management Program Key Benchmarks: Retail and Wholesale Industry

Gain insight into the efficiency and effectiveness of your organization’s processes in the retail and wholesale industry by benchmarking common business activities. The process group “Develop and manage enterprise-wide knowledge management capability” includes activities such as developing and overseeing the KM strategy as well as designing, implementing, evolving, and sustaining KM capabilities (Hierarchy ID: 13.5 in APQC’s Process Classification Framework®).