Knowledge Management Program Key Benchmarks: Consumer Products/Packaged Goods

Gain insight into the efficiency and effectiveness of your organization’s processes in the consumer products/packaged goods industry by benchmarking common business activities. The process group “Develop and manage enterprise-wide knowledge management capability” includes activities such as developing and overseeing the KM strategy as well as designing, implementing, evolving, and sustaining KM capabilities (Hierarchy ID: 13.5 in APQC’s Process Classification Framework®).