Knowledge Management in 2019

As digital transformation sweeps organizations, knowledge management programs are embracing new technology while keeping their eye on fundamentals like honing their strategies, identifying critical knowledge, and engaging end users in knowledge sharing and reuse.

This report describes the goals that KM programs are prioritizing this year, the tools and approaches they’re investing in, and the trends and developments they expect to have the most impact on their organizations. The analysis is based on results from APQC’s 2019 KM Priorities Survey.