Key Benchmarks and Drivers of Credit and Collections Performance (Whitepaper)

Published On:
October 11, 2018
Authored By:
Members-Only Content:

This white paper provides the foundation for systematically improving credit and collections processes. That is, it details standardized process definitions, key performance indicators, and an analysis of the most impactful performance drivers affecting these processes from APQC’s survey data. Organizations can use this information to improve their own credit and collections processes.