How to Select the Most Important Knowledge to Capture and Transfer

When developing a strategy and process to preserve critical knowledge, one of the most important considerations is determining what knowledge should enter the pipeline. Although it would be great to document and share every piece of knowledge floating around an organization, a fully comprehensive approach simply isn't feasible and tough decisions must be made. This article highlights criteria an organization can use to hone in on the knowledge most in need of preservation, thus maximizing its investment in knowledge capture and transfer.