How Pfizer Deploys Knowledge Management at the Site Level

Published On:
January 22, 2019
Authored By:
APQC
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Pfizer wanted to increase knowledge sharing and reuse across global sites and throughout the lifecycle of its products. In response, it created a global team to direct KM strategy and then deployed on-site KM specialists to encourage participation at the local level. This case study focuses on local KM deployment as performed by Pfizer’s KM specialist role.