Procure-to-pay (P2P) is a value chain with many moving parts that span procurement as well as finance—which means that there are plenty of challenges that can occur as the process is executed. Oftentimes, challenges related to P2P come from a lack of clarity about roles and responsibilities for parts of the process, confusion from customers who feel the process is too complex, or an inability to focus on strategic and value-added work in the midst of daily transaction processing.
In October 2021, APQC hosted Trey Robinson and John Francis (partners and supply chain co-leads) from ScottMadden for a webinar to discuss leading practices in procurement transformation. As part of this broader conversation, Francis described common P2P challenges as well as broader symptoms that an organization’s P2P process is not performing as it should. After describing these challenges, Francis presented a tiered service delivery model for procurement that staves off many of these challenges and described the technologies that enable this model.