Governing Procure-to-Pay as an End-to-End Process

End-to-end processes like procure-to-pay (P2P) transcend business silos and functional boundaries. To coordinate the work of separate functions across the entire value chain, leading organizations centralize governance of the end-to-end process in a single process owner. 

This article draws on insights from ScottMadden (a management consulting firm with expertise in shared services and P2P) to discuss the importance of global process ownership for P2P. Centralization and global process ownership help ensure that organizations take a balanced approach to developing key procurement capabilities like responsive customer service and impactful sourcing strategies.