The Enduring Value of KM for the Business: Interview with APQC Chairman Carla O’Dell

With a career spanning more than four decades, Carla O’Dell has made numerous lasting contributions to the field of knowledge management (KM). While she’s seen a lot of change, one thing that remains constant is KM’s reason for existing: To solve challenges and pain points in the business. 

In an interview with Lynda Braksiek (Principle Research Lead for KM at APQC), O’Dell shared how she first discovered the core ideas behind KM, how the discipline has changed over the years, the skills that KM professionals should build for the future, why partnerships are still vital for effective KM, and more.