Driving Effective Transformation in Procurement

Over the past two decades, procurement has undergone a fundamental shift in many organizations: What was once a function focused on transaction processing and managing administrative tasks has become a driver of strategic value. As a result of this shift, leading organizations now embrace end-to-end procurement models that deliver value through clear governance, streamlined processes, and enabling technology. 

Drawing on research and insights by Trey Robinson and John Francis (partners and supply chain co-leads for management consulting firm ScottMadden), this article explores the business drivers behind procurement’s evolution, introduces a tiered service delivery model designed to address common problems in the procure-to-pay process, and outlines practical steps to implement and sustain meaningful change.