Defining Roles and Responsibilities for Community Leaders

Professional services and auditing firm Ernst & Young participated as a Research Champion in APQC’s Collaborative Benchmarking study Sustaining Effective Communities of Practice. In this article, which Ernst & Young generously contributed to the study best practices report, the organization describes the responsibilities associated with its four community leadership roles: community leader, knowledge adviser, knowledge manager, and knowledge champion. Professional services and auditing firm Ernst & Young participated as a Research Champion in APQC’s Collaborative Benchmarking study Sustaining Effective Communities of Practice. In this article, which Ernst & Young generously contributed to the study best practices report, the organization describes the responsibilities associated with its four community leadership roles: community leader, knowledge adviser, knowledge manager, and knowledge champion.