Cultural and Technological Forces That Are Changing the Knowledge Management Game

This is an excerpt from The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business, a new book by APQC President Carla O’Dell and APQC Executive Director Cindy Hubert. The book, which is founded on almost 20 years of knowledge management (KM) research, provides a strategy to ensure your organization has the knowledge it needs both today and in the future.

This excerpt outlines four major forces that O'Dell and Hubert see as redefining KM:

• digital immersion,
• social computing,
• demographics and dynamics, and
• mobile devices and video.