Create a Comprehensive Knowledge Capture and Transfer Strategy Focused on Business Continuity

All six best-practice organizations in APQC's 2013 Transferring and Applying Critical Knowledge Best Practices Study have well-developed knowledge capture and transfer strategies that balance people, processes, and technology. Although half the best-practice organizations have aging work forces, the underlying driver of their knowledge capture/transfer programs is business continuity, whether that means dealing with a retirement crisis, relocation, or merger/spinoff or simply enhancing the consistency of delivery across business units and regions.