Building a Mature Knowledge Management Program at Shell

APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM maturity, their critical success factors for building robust KM capabilities, and how the assessment process has informed their efforts. 

In this case study, Shell’s KM team describe how the organization created a robust enterprise KM program by transforming its long-established localized practices into a consistent solution focused on the needs of the business.