Building a Mature Knowledge Management Program at Rockwell Collins

APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM maturity, their critical success factors for building robust KM capabilities, and how the assessment process has informed their efforts. 

In this case study, Rockwell Collins’ knowledge management and training team described how the organization's KM journey has paved the way for it to scale to Level 5 KM maturity while addressing the organization’s strategic needs.