2021 Strategic Outlook Information Management and Search: Finance and Insurance Industry Report

Published On:
April 19, 2021
Authored By:
Members-Only Content:

In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects and priorities. The goal was to understand the strategic outlook for enterprise information management and search, including:

  • The challenges employees face finding information
  • Business priorities and planned investments
  • Who makes and influences decisions
  • The impact of recent business disruptions
  • Tools and solutions currently in place
  • Measures of success

This report summarizes data from respondents in the financial services/banking and insurance industries (referred to as finance and insurance).