How Pfizer Deploys Knowledge Management at the Site Level



  • Type:
  • Published:
  • January 22, 2019
  • Author:
  • APQC
  • Pages:
  • 10
  • Price:
  • Member: FREE

Pfizer wanted to increase knowledge sharing and reuse across global sites and throughout the lifecycle of its products. In response, it created a global team to direct KM strategy and then deployed on-site KM specialists to encourage participation at the local level. This case study focuses on local KM deployment as performed by Pfizer’s KM specialist role.