Financial Shared Services: The Relationship between Performance and Scope, Governance, and Maturity



In January of 2019, Brad DeMent and Trey Robinson, from management consulting firm ScottMadden, delivered a webinar to discuss the results of the latest finance shared services benchmarking study. The scope of the study covers the following topics for an in-depth analysis of financial shared service centers (SSCs): Delivery model, the scope of services, staffing, performance, and technologies leveraged.

This article highlights the study key findings regarding SSC governance, structure, and scope.

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