Financial Shared Services: Leaders Do a Lot of Things Right

 

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In January of 2019, Brad DeMent and Trey Robinson, from management consulting firm ScottMadden, delivered a webinar to discuss the results of the latest finance shared services benchmarking study. The scope of the study covers the following topics for an in-depth analysis of financial shared service centers (SSCs): Delivery model, the scope of services, staffing, performance, and technologies leveraged.

This article highlights key takeaways from the study, including the attributes of top-performing SSCs and historical trends over the last four years of the survey.

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