Change Management for Knowledge Management
When it comes to knowledge management, change is the only constant. Technology innovations can improve how we work and communicate, but each new platform or capability requires a corresponding shift in employee processes and behaviors. Furthermore, a good knowledge strategy needs to align with the challenges and opportunities that are top of mind for executives, so KM goals and priorities are always shifting to reflect changes in the broader business strategy.
To get the full return on their knowledge, organizations must harness effective change management strategies to help build collaborative environments where employees proactively share what they know. In this webinar, APQC Knowledge Management Research Program Manager Lauren Trees describes techniques to shift employee attitudes and behaviors and embed knowledge sharing and collaboration in the organizational culture. She also discusses ways in which KM processes can help senior leaders handle big, transformational changes more effortlessly, without provoking excessive anxiety and fear.