Business Factors to Consider When Evaluating Organizational Knowledge Needs: Description and Instructions

The first step in designing, reexamining, and/or updating an organization’s portfolio of KM approaches is to ensure that the KM team understands the knowledge needs of the business areas and groups it supports. To help with this process, APQC has created a tool with questions that KM programs should consider when assessing the knowledge needs of business stakeholders.

This document provides an overview of the business factors and instructions for leveraging this tool in your organization. Click here to download an editable template in Microsoft Word.