Airbnb on Building Trust & Encouraging Knowledge Sharing (Community Call)

Airbnb, one of the fastest growing icons of the digital economy, is fueled by the willingness of guests and hosts to rate and to trust each other. APQC’s March 2017 Community Call featured Alok Gupta, data science manager at Airbnb, who provided examples of how his team has experimented with different ways to build trust among strangers. Gupta also discussed how he has personally role modeled, required, and provided time for his team of data scientists to engage in knowledge capture and transfer with the goal of avoiding doing experiments over again, as well as to understand the decision process that was used.

Click here to access the Community Call slides.