- May 17, 2011
- Member: FREE
APQC’s 2010 study on communities, Positioning Communities of Practice for Success, identified seven critical success factors that support effective community programs. One of these factors deals with the knowledge management (KM) core team. The three leading organizations examined in the study—Alcoa World Alumina, Ernst & Young, and Schlumberger—have built robust central leadership for KM and acknowledge the role that the central team plays in the success of the community strategy and program.