For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the shared services delivery model.
Join us as Molly Donofrio and Karen Hilton, partners in ScottMadden’s Corporate & Shared Services practice, share the latest trends in HR Shared Services staffing, performance, and practices and key levers that organizations can use to fine tune the model for optimal results.
Take part in this webinar and find out answers to the following questions:
- What are the latest staffing ratios for companies leveraging a shared services model?
- What trends exist in governance and global models?
- How are HR technology roles typically managed?
- In which ways are organizations leveraging intelligent automation?
Speaker Details:
Molly Donofrio | Partner and HCM Practice Lead
Molly Donofrio joined ScottMadden in 2006 and has spent the last 17 years focused on corporate and shared services design, assessment, implementation, and change management. Her consulting expertise is in global service delivery implementation, process improvement, HR and payroll systems implementation, and training and communications. Molly has worked across industries in an advisory role to companies looking to enact change in their HR, payroll, and multifunctional services and has directed global teams across multi-year engagements. Molly completed her M.B.A. at Wake Forest University and earned a B.S. in biology from the University of North Carolina in Chapel Hill.
Karen Hilton | Partner and Research Lead
Karen Hilton has more than 20 years of consulting experience with ScottMadden and has focused on shared services design and implementation, process improvement, benchmarking, organizational design and restructuring, internal customer satisfaction surveys, and cost-reduction analysis. Within shared services, she has expertise in HR and service center design and implementation. Karen earned an M.B.A. at the University of North Carolina Kenan-Flagler Business School and a B.S. from the Wayne Calloway Undergraduate School of Business at Wake Forest.