KM Conversations Webinar Series: Innovating Through Disruption and Change


May 13
Webinar Lock Members Only

Like so many organizations, APQC was forced to cancel our in-person 2020 Knowledge Management Conference this spring. But we know our KM members’ need to connect and share knowledge is stronger than ever. To bridge the gap, speakers and facilitators from our conference have agreed to help us carry on the KM conversation. This series will focus on ideas to help KM weather disruptions and thrive in a turbulent, fast-evolving environment.

One registration registers you for all of the sessions below. Join us as you can during this week—anything you miss will be available on demand in our online Resource Library.

Session 1 - May 13 11:00 AM – 12:00 PM
Managing KM Change Amidst Failure and Chaos | Ruckus Networks, an ARRIS Company and Coveo

In a four-and-a-half-year span from when their KM journey began to when it became a priority, Ruckus Networks had seen five acquisitions/divestitures and vast, unsettling change. During that turmoil, they learned how to remain agile with their KM program through relentless focus. Join to learn how Ruckus:

  1. addressed KM adoption and culture change using blended KM frameworks;
  2. built a business case and supporting metrics that capture activities, participation/adoption, and outcomes; and
  3. aligned its KM content work with its top customer issues.

Session 2 - May 13 12:00 – 1:00 PM
Road to Discovery | U.S. Army Corps of Engineers

The number-one reason the U.S. Army Engineer Research and Development Center (ERDC) invests in knowledge management is simply to achieve its vision to be a world-class research and development organization. KM is core to ERCD’s job responsibilities, and every employee recognizes the role that knowledge sharing and collaboration play in individual and organizational performance. ERDC's Road to Discovery will answer questions such as, "Why invest in KM?", What are the return on objectives?" and “What capabilities were the most important to driving success?”

Participants will learn:

  1. why invest in KM and how to identify the return on objectives,
  2. how to re-use their current organizational strategies and metrics to evaluate the KM gaps, and
  3. how to build a communication plan and ways to communicate KM to others within your organization.

Session 3 - May 14 12:00 – 1:00 PM
KM and Covid-19: Stories from the Front Line | APQC

KM leaders are striving to understand the impact of Covid-19 and how to rethink their priorities and projects in its wake. Over the past month, APQC has interviewed more than a dozen organizations about KM’s role in the current crisis, the long-term impact they foresee for KM, the things that have enabled them to be agile, and their lessons learned for future disaster response. In this session, APQC Principal Research Lead Lauren Trees will share early results of this research along with examples of KM making a difference during a difficult time.

Session 4 - May 14 1:00 – 2:00 PM
Think Tank: How KM Supports People & Organizations in Pandemic

The Covid-19 era feels like a sink-or-swim moment for KM teams. They will either partner with the business to address urgent problems, or see KM activities deprioritized as organizations pivot to deal with emerging challenges. In this session, experienced practitioners will facilitate a discussion of KM’s role in the current crisis and how smart programs are managing knowledge risks, optimizing virtual work, and ensuring critical knowledge continues to flow. Come ready to pose questions, share your experience, and build on other attendees’ knowledge.   

View past Webinars