^The APQC Blog

“This will kill small companies.” 

Order-to-Cash (O2C) is a critical end-to-end process that, when optimized, creates a seamless value chain from customers to the business. But for many organizations, O2C has been a particularly gnarly set of processes to optimize.

The world is rethinking where and how people work—and how technology can best support that work. This transformation affects both what knowledge management is capable of and what organizations need from a good KM program.

Good check-in meeting questions are relevant and evocative. Tactical yes/no questions and status updates are best handled as they arise in the course of day-to-day work. In the check-in meeting, you should dive deeper into challenges, opportunities, and successes.

Every two years APQC conducts a survey that explores process frameworks. How do people use them? What are their benefits? And where do folks get hung up during implementation? 

Businesses today are facing urgent workforce challenges. The pressure is on HR to be at the top of its game. Yet, barriers threaten to hold HR back.

Let me start by saying that this blog is not going to be for the faint of heart or the hypersensitive types. I plan to hit readers square between the eye, but before I say much else, I want to go on record as saying that I love working in human resources.

A community charter outlines the purpose, objectives, and scope of a community of practice. It also articulates operational aspects such as who will manage the community, what resources it will need, and how success will be measured. 

Process models take a variety of forms, and while I will not address them all, the two aspects of process modelling we see most often come in the form of process documentations (process maps, knowledge maps, RACI, SIPOC, etc.) and process frameworks.

“The pandemic accelerated trends already underway” may be the signature phrase of 2021. As worn out as the sentiment is, it’s hard to get away from.