^The APQC Blog

Evolving customer behaviors and expectations mean that organizations are facing increasing pressure to change.

I recently wrapped up research on our People of Process Management project. We conducted this survey back in 2019, and it was fun to gather new insights, as well as look at the data from 2019. 

When organizations are looking to reduce headcount, they often begin at the management level and with middle management in particular.

In late 2022, APQC carried out a quick poll of 278 manufacturing organizations about the use of

As knowledge management professionals, we are bombarded almost daily with information about artificial intelligence (AI), specifically generative AI (GenAI) capabilities such as ChatGPT, Google’s Bard, and DALL-E2. But did you know AI has been around for a long time now?

What is Benchmarking?

At our conference earlier this year, we brought KM and PPM professionals together; I heard more than once of the strong relationship between the two.

When an organization’s most critical knowledge is moving through the organization efficiently and reaching the right people at the right time, you have knowledge flow!

When it comes to processes, continuous improvement is the direct opposite of “one and done.” It is instead an ongoing journey of identifying, analyzing, and making incremental improvements to processes.

In response to increasing global interest in end-to-end processes, APQC has gathered insight into how organizations are governing and managing their procure-to-pay (P2P) processes.