^The APQC Blog

Knowledge transfer is the process of converting the knowledge inside people’s heads into content, learning materials, tools, and processes that others can use, and/or directly transferring knowledge from one person to another.

Organizational maturity is the measure of the quality of a company's operations. A company with a high maturity level can face challenges and seize upon opportunities. Improving organizational maturity is a gradual process that emphasizes internally driven improvement.

Managing financial policies and procedures is a lot like managing your oral health. If you fail to do the routine brushing and flossing and get regular checkups, you can quickly end up having to get extensive, costly, painful, and time-consuming dental work down the road. 

For more than five years, Supply Chain Planning has been the top focus area for leaders of end-to-end supply chains. For 2024, organizations in APQC's research have identified several actionable strategies for improvement in this key area.

A key performance indicator (KPI) is a specific measure used to gauge a quantifiable component of an organization’s performance at the functional, process, or activity level. KPIs typically correspond to the organization’s critical success factors and business goals. 

Online communities have been around for a long time.

The change management process is designed to support organizations when managing change initiatives, and includes four key steps – plan, design, implement, and sustain. 

In my recent KM blog post, I introduced the idea of knowledge management (KM) bridge builders.

Financial reporting provides critical business intelligence that helps organizations to drive investment, secure credit, maintain compliance, and more. While the financial reporting process can be complex, leading organizations still find ways to make the process seamless and cost-effective.

As companies continue to set and pursue ambitious sustainability goals, many have opportunities to think more deeply about how their packaging practices help or hurt the environment.