Do you have questions regarding how the human resources shared services industry performs on key metrics related to:

• staffing levels,
• costs,
• operating models, and
• service center performance?

Check out Scott Madden and APQC's  June HCM webinar. During this webinar, ScottMadden presented highlights from its second annual Human Resources Shared Services (HRSS) benchmarking study conducted with APQC. In addition to key metrics, you will learn insights about the participants' practices and scope of services. ScottMadden covered trends related to HRSS's scope, use of self-service and technology, as well as the organization and alignment of centers of expertise. See how your organization compares and where the industry is headed in this data-rich presentation. Get answers to questions like:

• What are top-performing benchmarks for staffing and cost?
• Which HR service center delivery model yields better performance?
• What are top-performing efficiency benchmarks for inquiries and transactions?
• What are the trends with the use of various infrastructure processes and tools?

To view this webinar, visit: HR Shared Services Benchmarking: Results, Trends, and Key Metrics.

To view previous APQC and ScottMadden webinars related to implementing and improving shared services centers, visit:

The Fundamentals of Designing, Building, and Implementing a Service Delivery Center

Next Generation Shared Services Centers

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