Breakouts

Here are the available breakout sessions for the 2016 Knowledge Management Conference. The breakout sessions are categorized according to four tracks that denote general topic areas. Attendees are not required to follow any single track and can move between tracks to choose the ideal combination of sessions to suit their needs. Sessions are also blocked by the times offered. You may only attend one session per block, but follow-up materials for all sessions will be provided to conference attendees.

 

KM Programs &
Platforms

New Ideas & Technologies Collaboration & Engagement Tacit Knowledge Transfer

Block 1

THUR
10:00 a.m.

KM as a Force for Transformative
Organizational Change

Pact

Innovative and Emerging KM Technologies

Iknow, LLC

Incentivizing a Knowledge Driven Culture

World Bank Group (IFC)

Transforming Cognitive Interview Learnings into Global Competency Development

ExxonMobil

Block 2

THUR
11:20 a.m.

Designing a KM Program with Strong Adoption, Leadership Alignment, and Concrete Metrics

Hewlett Packard Enterprise Software Professional Services

Everyday Agile - How Everyday Agile Enhances the Flow of Knowledge

Rockwell Collins

Deploying a Formal KM System to Improve Commercial and Operational Efficiency

Keolis

Mentoring as a Catalyst for Knowledge Transfer and Network Building

APQC

Block 3

THUR
1:40 p.m.

Disseminating the Right Information at the Right Time

Novartis

Breaking Barriers and Influencing Behaviors

APQC

Getting Technical Within Communities of Practice

Caterpillar

Capturing and Applying Lessons Learned Within the Organization

Nexen Energy ULC

Block 4

THUR
3:00 p.m.

Leveraging SharePoint for Engagement and Cost Effectiveness

Pfizer, Inc.

Design Thinking Applied to Findability for Operations

Williams

Keep Calm and Ignore the Rules: ADP's Path to Community Awesomeness

ADP, LLC

Knowledge Explosion: Multi-Generational Fueled

The Goodyear Tire & Rubber Company

Block 5

FRI
9:30 a.m.

Managing Knowledge Through a Merger

AT&T

Deriving Knowledge Insights Through Machine Learning

Deloitte & Touche

Enterprise Social Creating Business Value Through Finding People

Medtronic

Mapping Lessons Learned to Improve Contextual Learning at NASA

NASA & Inuteq


BLOCK 1: Thursday, April 28 10:00 - 11:00 a.M.


KM as a Force for Transformative Organizational Change

Pact generates a wealth of knowledge and innovations in the course of its work. As an international development organization working with thousands of partners in more than 25 countries worldwide, Pact recognizes that its knowledge assets must be actively harvested, managed, and shared in order to realize their full value across its operations. In 2012, Pact's CEO began crafting a vision for implementing a thoughtful and strategic approach to knowledge management (KM) and innovation. Around this same time, Pact was extremely fortunate to receive a two-year core grant from the Rockefeller Foundation and the decision was made to use this funding to launch an executive-sponsored initiative called "KM2Learn". This initiative was anticipated to be a key driver of the cultural transformation that Pact's leadership wished to implement across the organization to support more intentional approaches to KM and organizational learning. During this presentation, attendees will understand the best approaches for leveraging and sustaining executive support for enterprise-wide KM; learn how to identify the highest value targets for integration of KM approaches and then win departmental buy-in for execution; and understand how to effectively partner with the IT organization to drive overall system strategy and investment at the highest level.

Track: KM Programs & Platforms
Organization: Pact and Atascadero Partners LLC
Presenter(s): Pamela Hobbs, Knowledge Officer, Pact and Sara Teitelman, Principal and Co-Founder, Atascadero Partners LLC


Innovative and Emerging KM Technologies

The past several years have seen enormous growth and innovation in technologies designed to enable the capture, exchange and use of enterprise knowledge.  And the pace of change shows no sign of slowing down! Join Iknow as they take the audience through a tour of some of the most novel and innovative software products in the market, spanning areas such as content management, business intelligence and collaboration. They will talk about specific product examples, their key features, and why any organization should be thinking about them as part of their KM technology arsenal. This session will allow much time for questions and discussion.

Track: New Ideas & Technology
Organization: Iknow, LLC
Presenter(s): Robert Armacost, Jr., Engagement Director; Scott Leeb, Engagement Director; Dr. Bernard Palowitch, President; and Dr. Simon Trussler, Engagement Director


Incentivizing a Knowledge Driven Culture

Can a rewards and recognition program create and enable desired knowledge behaviors? That was the question that the World Bank Group (WBG) KNOWbel awards sought to answer. The KNOWbel awards program was created in 2011 in International Finance Corporation (IFC), a member of the WBG, in an effort to incentivize a knowledge sharing culture across the WBG. The program focused on recognizing teams that deliver high impact services to clients through their demonstrated commitment to corporate knowledge-enabling behaviors. In 2012, a submissions process was introduced. Teams were invited to submit projects where they exhibited positive knowledge attributes such as collaboration, smashing silos, and lessons learned. To date they have received more than 570 submissions, with a significant increase over each year. Learn how this rewards and recognition program was developed with the aim of culture change; how they built a successful KM initiative with low cost, but high credibility, and management buy-in; and how to measure culture change and set yourself up for success.

Track: Collaboration & Engagement
Organization: World Bank Group (IFC)
Presenter(s): Sumithra Rajendra, KM Officer and Nadezda Nikiforova, Communications Officer


Transforming Cognitive Interview Learnings into Global Competency Development

ExxonMobil began using cognitive interviews in 2010 to uncovered deep subject matter expertise and thinking from their expert. In 2014, emerged the Policy Leadership Academy that has transformed ExxonMobil’s policy world into a forward-thinking, highly influential, effective, and aligned global team. This program has created significant global alignment around some very key areas of policy including areas of corporate opinion, exceptions, interpretation and change management. This case study will show how they were able to transform the interview learnings into synthesized concepts and tools and an interactive setting for transferring the expertise. Learn how to identify application of expert cognitive analysis and interviewing by attending this session. Participants will recognize the value of transforming expertise interview learnings into practical tools and training and the powerful link between deep expertise and applying it for organizational development.

Track: Tacit Knowledge Transfer
Organization: ExxonMobil
Presenter(s): Bredow Bell Thompson, Manager, Global Policy, Compliance & Communication


Block 2: Thursday, April 28 11:20 a.m. – 12:20 p.m.


Designing a KM Program with Strong Adoption, Leadership Alignment, and Concrete Metrics

Hewlett Packard Enterprise Software Professional Services employs about 3,000 internal and external employees across 50 countries. The organization needed to find ways to increase profitability through the reuse and harvesting of massive amounts of knowledge created every year. This presentation will outline how they implemented a successful KM program in a short timeframe with very few resources that draws on effective leadership engagement, on-going stakeholder communication, and fostering user adoption. Topics include content management, processes and technology, designing solid metrics and measurements, KM organization, and people transformation. The presentation will focus on pointing out the lessons learned gained from their experiences with the implementation of this program, and how they were able to move forward making the 'right' strategic decisions. These experiences evolve around driving successful organizational change management to help knowledge users and contributors cope with change related to KM people, process, and technology.

Track: KM Programs & Platforms
Organization: Hewlett Packard Enterprise Software Professional Services
Presenter(s): Vijayanandam V M, Director, Worldwide Knowledge Management; Grey Cook, Worldwide Knowledge Management Catalog and Systems Lead; and Sankar Yammanur, Knowledge Management Coach


Everyday Agile - How Everyday Agile Enhances the Flow of Knowledge

The agile journey at Rockwell Collins started several years. Currently, Rockwell Collins has over 40 teams practicing some form of agile development, and are beginning to see interest in agile by teams outside of software development. This session will introduce agile values and methods from a knowledge management perspective. It will look at how these methods are being adopted across the entire enterprise to enhance knowledge creation and capture.

Every day, enterprises that are going agile see large increases in productivity, quality, and employee engagement. Many of the benefits of agile can be traced back to how agile enables the high-speed creation of knowledge and builds new organizational structures that enable knowledge to flow in real-time throughout the organization. Once thought to be a software development practice, agile teams in every facet of business are using Everyday Agile to deliver value through the swift creation of actionable knowledge. Everyday Agile will provide you with practical techniques. In fact, this session will be facilitated as an agile meeting, so you can get see Everyday Agile in action.

Track: New Ideas & Technology
Organization: Rockwell Collins
Presenter(s): Tim Wendt, Agile Program Consultant and Reetika Bhandari, Senior Engineering Manager, Knowledge Management


Deploying a Formal KM System to Improve Commercial and Operational Efficiency

Keolis is a provider of public transport solutions at worldwide level with subsidiaries in 15 countries in North America, Europe, Australia, and Asia. It is the largest operator of light rail systems in the world. In 2012, the knowledge management department was formed with a focus on the capitalization of know-how to enhance and industrialize commercial processes. One year later, the scope of KM was enlarged to include operational efficiency through best practice sharing. It also launched a formal IT system project to create collaboration platform, Keoshare, which launched in December 2014, to capitalize, share, and exchange know-how, best practices, and lessons learned between experts located all around the world in all business fields. KeoShare was successfully launched in December 2014. During this session, attendees will learn the success factors in selecting and deploying a collaboration tool, and the strategies that can be used to make employees want to join and share.

Track: Collaboration & Engagement
Organization: Keolis
Presenter(s): Laurence Fourcade, Group VP, Knowledge Management


Mentoring as a Catalyst for Knowledge Transfer and Network Building

Organizations rank mentoring as a top approach for knowledge transfer and learning, with 59 percent of survey respondents rating it as effective or very effective for growing the next generation of internal experts. In this breakout session, APQC research program managers Elissa Tucker and Lauren Trees will share best practices from APQC’s 2016 best practices study, “Workplace Mentoring for Technical and Nontechnical Audiences.” Using examples from 8 successful mentoring programs, they will discuss how organizations use mentoring to transfer critical knowledge from experts to less experienced colleagues. The session will also explore mentoring’s role helping employees improve their teamwork and communication skills and build their professional networks.

Track: Tacit Knowledge Transfer
Organization: APQC
Presenter(s): Lauren Trees, KM Research Program Manager and Elissa Tucker, Human Capital Management Research Program Manager


Block 3: Thursday, april 28 1:40 – 2:40 p.m.


Disseminating the Right Information at the Right Time

Everyone is inundated with information, getting the right information to the right person at the right time is essential. Healthcare is tracked well in secondary sources, but how do you combine this with internal knowledge and expertise? This session will discuss how this internal knowledge management system is being used to gather and disseminate external and internal electronically accessible information. It will also examine the impact on employee’s productivity and internal collaboration

Track: KM Programs & Platforms
Organization: Novartis
Presenter(s): Valerie Heerwagen, Associate Director of Knowledge Management and Christina Anderson, Associate Director, Project Management


Breaking Barriers and Influencing Behaviors

An organizational culture that encourages knowledge sharing and collaboration is associated with concrete business benefits, including higher productivity, happier employees, and more favorable conditions for innovation. But simply putting a KM program in place is not an automatic trigger to transform an organization’s culture. To realize the full benefit of KM, organizations must understand what influences employee behavior and address the structural and cultural barriers that hinder the flow of knowledge among colleagues. According to APQC’s research, only 25 percent of KM programs systematically identify and address barriers to knowledge sharing and use. This interactive breakout session will help participants think through the biggest obstacles in their organizations and understand the techniques and enablers statistically proven to help address those barriers. The solutions recommended in this session were derived by analyzing data from more than 200 KM programs submitted through APQC’s KM Capability Assessment Tool.

Track: New Ideas & Technology
Organization: APQC
Presenter(s): Cindy Hubert, Executive Director, Client Solutions and Lauren Trees, KM Research Program Manager


Getting Technical Within Communities of Practice

Caterpillar's Technical Communities of Practice (CoPs) program has been in place since 2008. In 2012, transformational changes were put in place to revitalize the program strategy moving from a top-down to an organic approach. Over the span of three years, Caterpillar's Technical CoP program has grown from 17 identified, and about 11 truly active, to a more healthy 42 technical communities and 4,232 unique members within those communities. This presentation will show how Caterpillar was able to transform, formalize, mature their CoP's competencies and knowledge; drive technical engagement; and connect, then leverage, technical communities to build-in sanctioned, authoritative, and expert-verified knowledge for workflow activation.

Track: Collaboration & Engagement
Organization: Caterpillar
Presenter(s): Timothy Glaue, Engineering-Specialist


Capturing and Applying Lessons Learned Within the Organization

The lessons learned team has been around at Nexen since 2007. In January 2014 there was a full review of the process and then remodeled to be fit-for-purpose. This presentation will focus on how Nexen has changed the culture and embedded the process in an already existing proven and adopted process. Attendees will learn how lessons are captured and disseminated through social collaboration platforms within the company and through knowledge sharing sessions. Attendees will also learn how to make this process fit-for-purpose and less onerous on teams and clients; and discover how this process works and how it can create value for the company.

Track: Tacit Knowledge Transfer
Organization: Nexen Energy ULC
Presenter(s): Sarah Craig, Lookbacks and Lessons Learned Lead


Block 4: Thursday, April 28 3:00 – 4:00 p.m.


Leveraging SharePoint for Engagement and Cost Effectiveness

Learn how Pfizer Global Supply (PGS) is leveraging out of the box and custom applications from SharePoint to enhance global collaboration, expertise location, content management, providing a KM "one stop shop" for their colleagues. This session will discuss the four internally developed SharePoint applications that have been utilized as a cost effective approach. This session will also cover the key KM concepts that were necessary to the design and development of such tools, as well as the methodology used for continuous improvement of the deployed tools.

Track: KM Programs & Platforms
Organization: Pfizer
Presenter(s): Matthew Gehrig, Senior Manger, Client Partner


Design Thinking Applied to Findability for Operations

Over many years, Williams has acquired a mixed bag of legacy content and current records. Content was organized by inconsistent information architecture and taxonomy, and in multiple content management systems and shared drives. Employees were jumping from application to application, and from site to site when executing on business process. But in 2012, a large scale initiative was launched to consolidate the companies' standards and procedures into one Williams Integrated Management System (WIMS). About ten thousand documents, from about 20 different organizations had to be consolidated into standard information architecture and process. This was the perfect opportunity for The Williams Knowledge Services (KS) team to show value. Aside from the large content clean up, rationalization, categorization, and creation efforts, the design and establishment of a controlled process and single source of truth, and a unified online and offline user experiences were in demand. Today, the WIMS product is one of several pieces of a "Findability for Operations" programs and the KS team has a solid content strategy to address all engineering and construction and operations content. Join the Williams’ KM team as they describe their journey from gaining leadership buy in to content clean up, rationalization and categorization, to the application of design thinking, and product management to create a designed solution that can be sustained in SharePoint.

Track: New Ideas & Technology
Organization: The Williams Companies
Presenter(s): Elisa Munoz, Knowledge Management Consultant and Leslie Nessim, Knowledge Management Consultant


Keep Calm and Ignore the Rules: ADP's Path to Community Awesomeness

A tiny, unknown team at ADP had a mission: get ADP associates working together across organizational silos to better serve their clients. To achieve this goal, they had to face a legacy collaboration platform, severe resource limitations, and an environment where none of the usual rules about how to start a community were working. So how did they get from 10,000 to 44,000 users for a company of 55,000 employees in just one year? This session will help participants understand the value of leveraging enterprise social media/online communities as a catalyst for boundary-less knowledge sharing and culture changes. They will describe an approach for successfully planning, launching, and managing an employee community, including how to measure success; and share lessons learned from ADP's experience.

Track: Collaboration & Engagement
Organization: ADP, LLC
Presenter(s): Laura Lerner, Vice President, Knowledge Management


A Knowledge Explosion Fueled by a Multi-Generational Workforce

Successful knowledge management (KM) requires a multi-faceted and integrated approach, primarily due to the different learning styles and expectations of all generations in the workforce today. The technology division at The Goodyear Tire & Rubber Company has a single KM strategy that accounts for these differences. Their "Collect & Connect" strategy has been successful in not only delivering value to the company, but also melding the generations within the workplace. Goodyear's KM program was formed to combat the "brain drain" created by the impending retirements of the Baby Boomers, as well as bridge the gaps due to mobility of our incoming Millennials. Through close collaboration with project management, LEAN operations, and Human Resources, Goodyear's resulting KM processes, methods, and best practices are truly integrated into the organization. This integration is focused on transforming all informational inputs into structured, shared, and accessible knowledge outputs. This presentation will share the strategy, approach, results, adjustments, successes, and future plans of Goodyear's five year KM journey - with a focus on multi-generational appeal.

Track: Tacit Knowledge Transfer
Organization: The Goodyear Tire & Rubber Company
Presenter(s): Pawan Handa, Director Strategic Integration


Block 5: Friday, april 29 9:30 – 10:30 a.m.


Managing Knowledge through a Merger

Ensuring a successful move to a knowledge management program at AT&T requires shifting the dialogue from a technical conversation to one focused on the needs of the business. Mary will demonstrate the value of knowledge management systems, processes, and investments. The session will help you understand KM approaches and how to make them work in your organization, and, how to shift the conversation from technology to business needs.

Track: KM Programs & Platforms
Organization: AT&T
Presenter(s): Mary O'Halloran, Knowledge Management Systems


Deriving Knowledge Insights Through Machine Learning

Deloitte has been actively applying machine learning and algorithmic approaches to some of its most pressing business issues for years. During this presentation, Deloitte’s U.S. Chief Knowledge Officer John Callahan will discuss the key trends of machine learning in the context of expertise location, and how cognitive technologies are set to transform knowledge management. Participants will hear a real-world example of how these techniques were used to address a perennial challenge of professional services firms: expertise location. This presentation will also outline the context of expertise location business issues and share why machine learning is a good fit for addressing them. Deloitte will also cover their successes, challenges, and lessons learned in building and deploying this solution, as well as where they're taking it next.

Track: New Ideas & Technology
Organization: Deloitte & Touche
Presenter(s): Stuart Rosenberg, Senior Program Manager and Ben Johnson


Enterprise Social Creating Business Value Through Finding People

Enterprise social has been in place as a program at Medtronic since 2009, but the results have been measured and realized since mid-2013. This presentation will be about the results they have realized from combining enterprise social, with a strong expertise location program and the strategy behind it. Attendees will learn the business value of enterprise social investments, how to drive culture and engagement around expertise location, and about the IT tools that can help facilitate this engagement.

Track: Collaboration & Engagement
Organization: Medtronic
Presenter(s): Nathan Ahlstrom, Senior Principal IT Technologist


Mapping Lessons Learned to Improve Contextual Learning at NASA

The KM program at NASA Goddard Space Flight Center was started in 2003 and has grown to cover the entire Center and has spread throughout much of NASA. Participants of this session will see examples and practical application of a hands-on method to build context into their lessons learned by the use of concept maps. Concept maps offer an alternative way to capture and present contextual knowledge such as the rich programmatic insights or lessons from large scale projects. The presentation will have a very brief intro to concept mapping, followed by an explanation of how and why we use it at NASA. Specific examples will be shown and used to illustrate the learning power of the approach. Dr. Fillip and Dr. Rogers have worked on this together for 7 years and will jointly tell the story of how it has changed how they learn from project experience at NASA. They will also give the participants an opportunity to experiment with making a simple concept map from the conversation in order to drive home the learning objectives.

Track: Tacit Knowledge Transfer
Organization: NASA Goddard Space Flight Center and Inuteq
Presenter(s): Edward Rogers, Chief Knowledge Officer, NASA and Barbara Fillip, Knowledge Manager, Inuteq