Process management is a structured approach to managing and improving your business processes. It is an organizational capability that requires alignment, structure, responsibility, support and technology enablement. Through APQC’s extensive research and hands-on support helping organizations realize the business value from effective process management, APQC has developed the Seven Tenets of Process Management.
This course is organized around the Seven Tenets of Process Management and characteristics of high-performing, best-practice process managed organizations. The seven tenets provide a framework for understanding and assessing an organization’s process management capabilities.
Participants in this course will learn about the process lifecycle and how the seven tenets guide mature process practices; details and examples for each of the seven tenets; and how the seven tenets work together to build a strong process management approach.