Cycle time in days between transmission of invoice and shipment of goods or delivery of services

This measure calculates the number of calendar days (including weekends) that elapse between when an invoice/bill is transmitted to the customer and when goods/services are shipped/performed. It is a Cycle Time measure that helps companies analyze the duration of the process "invoice customer," which involves preparing detailed reports of customer purchases and commercial documents between sellers and customers that detail their transactions, from beginning to end.

Benchmark Data

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Measure Category:
Cycle Time
Measure Id:
100558
Total Sample Size:
1,338 All Companies
Performers:
25th
– Median
– 75th
–
Key Performance
Indicator:
No

Compute this Measure

Units for this measure are days.

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Cycle time in calendar days from the transmission of an invoice/bill to shipping/providing the good/service

Key Terms

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Cycle Time

Cycle time is the total time from the beginning of the process to the end. This includes both time spent actually performing the process and time spent waiting to move forward.

Measure Scope

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Cross Industry (7.3.0)

  • 9.2.2.1 - Maintain customer/product master files (10794) - Creating and updating a record of customers and the products being purchased by them in a database. This process element requires the organization to maintain a database of customers and their purchases. Such a master-file can be used to ensure customer touch point, enhance customer satisfaction, explore cross selling opportunities, and identify future trends. This database will include several particulars about the personal details of the organization's customers and a tracking of the products being sold.
  • 9.2.2.2 - Generate customer billing data (10795) - Preparing detailed reports about products purchased by customers. Record and generate a detail account of transactions made by customers fat a particular time and location. Include all details about products such as price, quantity, and name.
  • 9.2.2.3 - Transmit billing data to customers (10796) - Providing information to customers about purchases made by them. Communicate the details of purchases. Provide customers with a copy of details for their reference.
  • 9.2.2.4 - Post receivable entries (10797) - Registering transactions and their scheduled payments.
  • 9.2.2.5 - Resolve customer billing inquiries (10798) - Checking and solving billing queries raised by customers.