What Happens When Unstructured Data Starts Driving Decisions at Scale

AI and retrieval-augmented generation (RAG) are transforming how organizations use informal knowledge, making it accessible and actionable in daily workflows. This article summarizes insights from a recent APQC webinar with Tom Davenport, exploring the shift from traditional knowledge management to AI-powered decision support, and highlighting the new challenges and opportunities for leaders.

Topics Include:

• Why unstructured content matters and how AI is changing the game
• The role of RAG in surfacing relevant knowledge at the moment of need
• The importance of curation, stewardship, and governance for content quality
• Key decisions leaders must make as knowledge becomes central to business execution

Read the full article and discover how AI and RAG are moving knowledge from hidden repositories into the flow of work.