Improve Customer Order Experience by Using Inventory and Capacity Allocation Policies

In supply chain decision making, companies no longer prioritize cost alone. APQC's research in supply chain planning and analysis of its Open Standards Benchmarking data reveal several drivers of performance that fall into three categories: strategy and culture, process, and technology. 

Within technology, a performance driver of supply chain planning is improving customer order experience by using inventory and capacity allocation policies. With on-time delivery a baseline expectation, supply chains need integrated order management and logistics as well as policies for inventory and capacity allocation.

Read APQC's Supply Chain Planning: 2025 Blueprint for Success to learn about key performance indicators (KPIs), current benchmarks from top-performing organizations, critical performance drivers, and real-world examples of organizations transforming planning into a strategic advantage.