Develop More Mature Omnichannel Commerce Strategies

In supply chain decision making, companies no longer prioritize cost alone. APQC's research in supply chain planning and analysis of its Open Standards Benchmarking data reveal several drivers of performance that fall into three categories: strategy and culture, process, and technology. 

Within strategy and culture, a performance driver of supply chain planning is developing more mature omnichannel commerce strategies. To find the right approach to omnichannel commerce, supply chain leaders must balance the desired levels of customer service and support for products or product lines with the costs and need for supply chain agility. 

Read APQC's Supply Chain Planning: 2025 Blueprint for Success to learn about key performance indicators (KPIs), current benchmarks from top-performing organizations, critical performance drivers, and real-world examples of organizations transforming planning into a strategic advantage.