Transforming KM with Automation & AI at Mercer

APQC’s “2024 Excellence in Knowledge Management” award recipient, Mercer, presented an educational session to revolutionize your organization’s approach to KM through the power of Automation and Artificial Intelligence (AI). Presenters described how Mercer is seamlessly introducing new processes and integrating cutting-edge digital approaches to drive process improvements, innovation, and efficiency in knowledge sharing. 
 
This interactive session delivered practical tools and strategies for assessing and implementing automation and AI in your KM processes. 

This is a summary of the session; click here to access the presentation slides.