Robotic Process Automation (RPA) is a form of process automation that can handle repetitive, transactional, rules-based tasks that require little or no human oversight. By taking over the performance of routine and highly manual tasks, RPA frees time for humans to focus on work that truly drives value and innovation in supply chain and beyond.
RPA is often positioned as a game-changing technology that helps organizations to achieve cost savings, better process performance, and numerous other benefits. But given all the hype around automation, it’s all too easy to underestimate the amount of time, labor, and other resources that it takes to implement RPA effectively. After sharing data on the prevalence of RPA in supply chain, this article describes several foundational elements that need to be in place for RPA to deliver value to the organizations that adopt it.