Passing the Torch: A 7-Step Process to Capture and Transfer Knowledge

In this session, TechnipFMC addressed the challenge of preserving crucial organizational knowledge as employees retire, are lured by opportunities at other companies, or change roles. Their innovative seven-step knowledge elicitation approach focuses on those who are most reliant on the expert's critical knowledge and creates "next-perts": the next generation of experts. Through interviews, surveys, and focus groups, the company captures experts' critical knowledge and shares it to appropriate audiences in the channels they use most: webinars, videos, wiki articles, storytelling, e-learning courses, and much more.

This approach protects critical knowledge while fostering a culture of continuous improvement and innovation. By developing future technical experts with strategies for knowledge retention, you can help safeguard a competitive edge in a rapidly changing industry and ensure your organization's greatest asset—the knowledge of its people—is both celebrated and documented for the next generation.

This is a summary of the session; click here to access the presentation slides.